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MetaVR Policy on Adding Customer-Requested Features to its Products

MetaVR offers a service to its customers of adding customer-requested features at no additional charge. MetaVR extends this service at its sole and absolute discretion; however, MetaVR has responded to requests of many of its customers. Adding customer-requested features to our products at no additional cost is a relatively unique offering in any segment of the software industry and a major part of MetaVR's business strategy. With the release of Virtual Reality Scene Generator (VRSG) version 6.3 and MetaVR Terrain Tools for ESRI ArcGIS version 1.5, MetaVR will consider new feature requests by customers for inclusion only in subsequent releases of these products. We no longer accept request for new features for earlier versions of our products. Our goal is to focus all new internal and customer-requested development based on the latest release of our products.

Requests for new product features must be consistent with the general goals of advancing the MetaVR product line to support its customers and must not conflict with MetaVR’s business strategy. All right, title and interest, including copyright, in any features that MetaVR develops free of charge at the request of a customer are owned by MetaVR.

MetaVR’s justification for adding customer-requested features to our products at no additional cost is that we consider our customers to be subject matter experts. The customer who initiates the request often provides extensive input into the development of the new feature. Often, a customer-requested feature is relevant to a significant portion of our existing customer base or perceived future customers. Note that our internal costs of the feature addition are amortized over our entire customer base for the foreseeable future as our product line goes forward. For these reasons we think it's a bargain to obtain free input from the customer that we can turn into product enhancements. Note that all customer-requested features added to our products remain the sole property of MetaVR.

For additional information, see MetaVR’s end-user license agreement.

All policies on this page are subject to change without notice.

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